Privacy Policy

1. Who we are

This website is operated by [my] Wellness project (ABN 28 817 145 085) ("we," "us," or "our"), an Independent Wellness Advocate for dōTERRA. We are committed to protecting your privacy and handling your personal information openly and transparently, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy explains what personal information we collect, why we collect it, how we use and protect it, and the choices you have. By using this website or providing your information to us, you consent to the practices described here.

2. Information we collect

The types of personal information we may collect include:

• Contact details — your name, email address, phone number, and postal or delivery address.
• Enquiry information — the content of messages you send us through contact forms, email, or social media.
• Assessment responses — the answers you provide if you complete our sleep assessment (this is processed in your browser to show you a result; we do not require an email to use it).
• Technical and usage data — your IP address, browser type, device information, pages visited, and referring website, collected automatically through cookies and analytics tools.
• Marketing preferences — whether you have opted in to receive updates from us.

Payments: Product purchases are completed through dōTERRA's own ordering platform. We do not collect or store your credit card, debit card, or other payment details — these are handled directly by dōTERRA and its payment processors under their own privacy and security arrangements.

We do not knowingly collect sensitive information (such as health, racial, or religious information). Please do not send us sensitive information unless we specifically request it and you consent to its collection.

3. How we collect it

We collect personal information:

• directly from you, when you contact us, subscribe to updates, or interact with our website;
• automatically, through cookies and analytics when you browse the site; and
• occasionally from third parties, such as social media platforms or advertising services, where you have interacted with our content there.

4. How we use your information

We use personal information to:

• respond to your enquiries and provide the information or support you request;
• operate, maintain, and improve our website and content;
• send you updates, educational content, or offers where you have opted in (you can unsubscribe at any time);
• understand how visitors use our site so we can improve it; and
• comply with our legal obligations.

We will only use your information for the purpose it was collected, a directly related purpose you would reasonably expect, or where you have consented.

5. Disclosure to third parties

We do not sell your personal information. We may disclose it to:

• dōTERRA, where required to facilitate a product order, enquiry, or membership you have requested;
• service providers who help us operate the website and our communications (for example, hosting, email, and analytics providers), who are required to protect your information; and
• government, regulatory, or law-enforcement bodies, where required or authorised by law.

6. Cookies & analytics

Our website uses cookies — small text files stored on your device — to help the site function, remember your preferences, and measure how the site is used. We may use analytics services (such as Google Analytics) that set their own cookies.

You can control or disable cookies through your browser settings. Disabling cookies may affect some features of the site. Where required, we will ask for your consent to non-essential cookies before they are set.

7. Overseas disclosure

We store personal information in Australia wherever possible. However, some of our service providers — including Google Analytics — may store or process data on servers located overseas, including in the United States. Where this occurs, we take reasonable steps to ensure your information continues to be handled consistently with the Australian Privacy Principles.

8. Storage & security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by law, after which it is securely deleted or de-identified.

9. Access & correction

You have the right to request access to the personal information we hold about you, and to ask us to correct it if it is inaccurate, out of date, or incomplete. To make a request, contact us using the details below. We may need to verify your identity before acting on your request, and will respond within a reasonable period.

10. Complaints

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us first so we can investigate and respond. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

11. Third-party links

Our website may contain links to external sites, including dōTERRA and social media platforms. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policy of any third-party site you visit.

12. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The current version will always be available on this page, with the "last updated" date revised accordingly. We encourage you to review it periodically.

13. Contact us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

• [my] Wellness project
• Email: [email protected]
• Postal address: 4/39A Thunder Street, Bendigo VIC 3550 Australia
• ABN: 28 817 145 085